Work out the conversion rate of a website, landing page, ad or email, see how reliable it is, and what a small improvement would be worth.

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The formula

Conversion rate = conversions ÷ visitors × 100

For example, 300 sales from 12,500 visitors is a 2.4% conversion rate, or about 1 in 42 visitors.

Why the confidence range matters

With small numbers, conversion rates jump around by chance. The 95% confidence range shows where the true rate probably lies. With 12,500 visitors and 300 sales, it’s roughly 2.15% to 2.68%. With only 125 visitors and 3 sales, the range would be far wider.

What a small improvement is worth

Conversion rate Sales from 12,500 visitors Revenue at £55
2.4% 300 £16,500
2.9% 363 £19,965
3.4% 425 £23,375

Conversion rates vary hugely by industry, traffic source, device and price, so the best benchmark is your own past performance. To test whether a change really helped, use an A/B test significance calculator.

Frequently asked questions

How do I calculate conversion rate?

Divide conversions by visitors and multiply by 100.

What is a good conversion rate?

It depends on your industry and traffic. Many online shops see 1% to 4%, but compare against your own history.

What counts as a conversion?

Any action you want: a sale, sign-up, enquiry, download or call.

Should I use sessions or users?

Either, but be consistent. Sessions usually give a lower rate than users.

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