Create plain-English terms and conditions for your website, online shop or services business, with the consumer rights that apply in the UK.
Loading the tool…
What your terms cover
- Who runs the website and how to contact you.
- How people may use the website, and your intellectual property.
- For shops: orders, prices, delivery, cancellations and faulty goods.
- For services and digital products: what you provide and when rights to cancel end.
- Limits on your liability, and which country’s law applies.
UK consumer rights you can’t remove
| Right | What it means |
|---|---|
| 14-day right to cancel | Online shoppers can usually cancel within 14 days of receiving goods without a reason (Consumer Contracts Regulations). |
| Faulty goods | Goods must be of satisfactory quality, as described and fit for purpose (Consumer Rights Act 2015). |
| Services | Services must be carried out with reasonable care and skill. |
Terms that try to remove these rights aren’t enforceable, and can put off customers.
This generator gives you a starting template, not legal advice. Check every section fits how your business works.
Frequently asked questions
Do I need terms and conditions on my website?
They aren’t always legally required, but they’re strongly recommended for online shops and services, and some information must be given to consumers by law.
Can I copy terms from another website?
It’s risky: they may not fit your business and copying can breach copyright. Use a template and adapt it.
What's the 14-day right to cancel?
UK consumers buying online can usually cancel within 14 days of receiving goods and get a refund.
Is this legal advice?
No. It’s a plain-English template. Get a solicitor to review terms for higher-risk products or services.
Last updated: